We present an approach to increasing the effectiveness of rankedoutput retrieval systems that relies on graphical display
and user manipulation of “views” of retrieval results, where a view is the subset of retrieved documents that contain a specified
subset of query terms. This approach has been implemented in a system named VIEWER (VIEwing WEb Results), acting as an interface
to available search engines. An experimental evaluation of the performance of VIEWER in contrast to AltaVista is the major
focus of the paper. We first report the results of an experiment on single, short query searches where VIEWER, used as an
interactive ranking system, markedly outperformed AltaVista. We then concentrate on a more realistic searching scenario, involving
free query formulation, unconstrained selection of retrieval results, and possibility of query reformulation. We report the
results of an experiment where the use of VIEWER, compared to AltaVista, seemed to shift the user effort from inspection to
evaluation of results, increasing retrieval effectiveness and user satisfaction. In particular, we found that the VIEWER users
retrieved half as many nonrelevant documents as the AltaVista users while retrieving a comparable number of relevant documents.