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Volume 13 / 1997 - Volume 19 / 2003
As of volume 20 (2004) published by Blackwell Publishers. Click here
2-3
Editorial Commentary
Editorial Policy
5-28
Bringing Peace into the Room: The Personal Qualities of the Mediator and Their Impact on the Mediation
Daniel Bowling and David Hoffman
29-33
Rethinking Pareto-Efficiency and Joint Feasibility
David Metcalfe
37-48
The Ombudsman: What's in a Name?
Howard Gadlin
49-57
57 Varieties: Has the Ombudsman Concept Become Diluted?
Carolyn Stieber
59-79
The Practice of One Ombudsman
Frances Bauer
81-98
The Institutional Ombudsman: A University Case Study
Robert L. Shelton
99-114
The Organizational Ombudsman as Change Agent
Marsha L. Wagner
115-124
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