In a knowledge-intensive business environment, knowledge workers perform their tasks in highly creative ways. This essential freedom required by knowledge workers often conflicts with their organization’s need for standardization, control, and transparency. Within this context, the research project DYONIPOS aims to mitigate this contradiction by supporting the process engineer with insights into the process executer’s working behavior. These insights constitute the basis for balanced process modeling. DYONIPOS provides a process engineer support environment with advanced process modeling services, such as process visualization, standard process validation, and ad-hoc process analysis and optimization services.