Performance measurement has been widely advocated as a means to improve health care delivery and, ultimately, clinical outcomes.
However, the evidence supporting the value of using the same quality measures designed for patients with a single clinical
condition in patients with multiple conditions is weak. If clinically complex patients, defined here as patients with multiple
clinical conditions, present greater challenges to achieving quality goals, providers may shun them or ignore important, but
unmeasured, clinical issues. This paper summarizes the proceedings of a conference addressing the challenge of measuring quality
of care in the patient with multiple clinical conditions with the goal of informing the implementation of quality measurement
systems and future research programs on this topic. The conference had three main areas of discussion. First, the potential
problems caused by applying current quality standards to patients with multiple conditions were examined. Second, the advantages
and disadvantages of three strategies to improve quality measurement in clinically complex patients were evaluated: excluding
certain clinically complex patients from a given standard, relaxing the performance target, and assigning a greater weight
to some measures based on the expected clinical benefit or difficulty of reaching the performance target. Third, the strengths
and weaknesses of potential novel measures such change in functional status were considered. The group concurred that, because
clinically complex patients present a threat to the implementation of quality measures, high priority must be assigned to
a research agenda on this topic. This research should evaluate the impact of quality measurement on these patients and expand
the range of quality measures relevant to the care of clinically complex patients.
KEY WORDS performance measurement - quality measures - clinically complex patients