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An Approach to Offering One-Stop e-Government Services — Available Technologies and Architectural Issues

Dimitris GouscosContact Information, Giorgos LaskaridisContact Information, Dimitris LiouliasContact Information, Gregoris MentzasContact Information and Panagiotis GeorgiadisContact Information

(6)  eGovernment Laboratory, Dept. of Informatics and Telecommunications, University of Athens, Athens
(7)  Dept. of Electrical and Computer Engineering, National Technical University of Athens, Athens
Abstract
The right of citizens to high-quality e-Government services makes one-stop service offerings an essential feature for e-Government. Offering onestop services presents many operational implications; an one-stop service provision (OSP) architecture is needed that, by means of a layered approach, provides facilities to refer to, invoke and combine e-Government services in a uniform way, in the context of cross-organisational workflows. Although enabling technologies for all the layers of such an architecture are quickly evolving (XML, WSDL, UDDI, WFMS et al) two major issues that need to be solved are (a) abstracting the heterogeneity of the e-Government services that need to be integrated and (b) identifying an appropriate style for cross-organisational workflow control, somewhere in between the fully centralised and peer-to-peer extremes. This paper presents an abstract layered OSP architecture, identifies some major enabling technologies and briefly discusses those two issues.

Contact Information Dimitris Gouscos
Email: d.gouscos@e-gov.gr

Contact Information Giorgos Laskaridis
Email: glask@di.uoa.gr

Contact Information Dimitris Lioulias
Email: dlioulias@softlabl.ntua.gr

Contact Information Gregoris Mentzas
Email: gmentzas@softlabl.ntua.gr

Contact Information Panagiotis Georgiadis
Email: p.georgiadis@e-gov.gr
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