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An Approach to Offering One-Stop e-Government Services — Available Technologies and Architectural Issues
| Book Series | Lecture Notes in Computer Science |
| Publisher | Springer Berlin / Heidelberg |
| ISSN | 0302-9743 (Print) 1611-3349 (Online) |
| Volume | Volume 2456/2002 |
| Book | Electronic Government |
| DOI | 10.1007/3-540-46138-8 |
| Copyright | 2002 |
| ISBN | 978-3-540-44121-2 |
| DOI | 10.1007/3-540-46138-8_42 |
| Pages | 113-131 |
| Subject Collection | Computer Science |
| SpringerLink Date | Tuesday, January 01, 2002 |
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An Approach to Offering One-Stop e-Government Services — Available Technologies and Architectural Issues
Dimitris Gouscos6 , Giorgos Laskaridis6 , Dimitris Lioulias7 , Gregoris Mentzas7 and Panagiotis Georgiadis6 
| (6) |
eGovernment Laboratory, Dept. of Informatics and Telecommunications, University of Athens, Athens |
| (7) |
Dept. of Electrical and Computer Engineering, National Technical University of Athens, Athens |
Abstract
The right of citizens to high-quality e-Government services makes one-stop service offerings an essential feature for e-Government.
Offering onestop services presents many operational implications; an one-stop service provision (OSP) architecture is needed
that, by means of a layered approach, provides facilities to refer to, invoke and combine e-Government services in a uniform
way, in the context of cross-organisational workflows. Although enabling technologies for all the layers of such an architecture
are quickly evolving (XML, WSDL, UDDI, WFMS et al) two major issues that need to be solved are (a) abstracting the heterogeneity
of the e-Government services that need to be integrated and (b) identifying an appropriate style for cross-organisational
workflow control, somewhere in between the fully centralised and peer-to-peer extremes. This paper presents an abstract layered
OSP architecture, identifies some major enabling technologies and briefly discusses those two issues.
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