Offshore software development projects provoke new issues to the collaborative endeavor of software development due to their global distribution and involvement of various people, processes, and tools. These problems relate to the geographical distance and the associated time-zone differences; cultural, organizational, and process issues; as well as language problems. However, existing tool support is neither adequate nor grounded in empirical observations. This paper presents two empirical studies of global software development teams and their usage of tools. The results are then used to motivate and inform the construction of more useful software development tools for offshore projects. This research focuses on issues that are tool-related but have not yet been solved by existing tools. The two software tools presented as solutions, Ariadne and TraVis, explicitly address yet unresolved issues in global software development and also integrate with prevalent other solutions.