Exploring the Role of Time and Errors in Real-Life Usability for Older People and ICT
Sergio Sayago1
and Josep Blat1 
| (1) |
Interactive Technologies Group Department of Information and Communication Technologies, Universitat Pompeu Fabra Passeig de Circunvallació, 08003 Barcelona, Spain |
Abstract
We explore herein the role of time and errors as usability measures in real-life usability for older people and ICT, drawing
on observation and conversational data collected over a 3-year ethnographic study of the usability and accessibility of ICT
for older people. The results show that time has little or no practical value in real-life usability, except for expected
complains about slower PCs and Internet connections, unlike making the least number of errors. This finding is independent
of educational levels and previous experience with ICT, and grounded in three factors: (i) desire of independency, (ii) extra
efforts to overcome mistakes; (iii) using computers as a hobby.
Keywords Real-life usability - older people - ethnography
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