Welcome!
To use the personalized features of this site, please log in or register.
If you have forgotten your username or password, we can help.
My Menu
Saved Items

Exploring the Role of Time and Errors in Real-Life Usability for Older People and ICT

Sergio SayagoContact Information and Josep BlatContact Information

(1)  Interactive Technologies Group Department of Information and Communication Technologies, Universitat Pompeu Fabra Passeig de Circunvallació, 08003 Barcelona, Spain
Abstract
We explore herein the role of time and errors as usability measures in real-life usability for older people and ICT, drawing on observation and conversational data collected over a 3-year ethnographic study of the usability and accessibility of ICT for older people. The results show that time has little or no practical value in real-life usability, except for expected complains about slower PCs and Internet connections, unlike making the least number of errors. This finding is independent of educational levels and previous experience with ICT, and grounded in three factors: (i) desire of independency, (ii) extra efforts to overcome mistakes; (iii) using computers as a hobby.

Keywords  Real-life usability - older people - ethnography


Contact Information Sergio Sayago
Email: sergio.sayago@upf.edu

Contact Information Josep Blat
Email: josep.blat@upf.edu
Fulltext Preview (Small, Large)
Image of the first page of the fulltext

References secured to subscribers.



Export this chapter
Export this chapter as RIS | Text
 
Remote Address: 38.107.191.114 • Server: mpweb18
HTTP User Agent: CCBot/1.0 (+http://www.commoncrawl.org/bot.html)