It is increasingly common for online communities to rely on members rather than editors to contribute and moderate content.
To motivate members to perform these tasks, some sites display social comparisons, information designed to show members how
they compare to others in the system. For example, Amazon, an online book store, shows a list of top reviewers. In this study,
we investigate the effect of email newsletters that tell members of an online community that their contributions are above,
below, or about average. We find that these comparisons focus members’ energy on the system features we highlight, but do
not increase overall interest in the site. We also find that men and women perceive the comparisons very differently.
Keywords Social influence - social comparison - persuasion - online community
CommunityLab is a collaborative project of the University of Minnesota, University of Michigan, and Carnegie Mellon University.
http://www.communitylab.org