Lecture Notes in Computer Science, 2010, Volume 6267/2010, 249-256, DOI: 10.1007/978-3-642-15172-9_23

Intellectual Capital Management Using Knowledge Scorecards: The Austrian National Defence Academy Showcase

Johannes Göllner, Klaus Mak and Robert Woitsch

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Abstract

This paper discusses the applicability of knowledge scorecards and intellectual capital management for monitoring and steering of knowledge-driven organizations based upon a practice project at the Austrian Defence Academy (in particular the School for Atomic, Biological and Chemical Defence). Within this project the model-driven approach PROMOTE® has been applied to develop the knowledge scorecard at the Austrian National Defence Academy. The paper presents the knowledge scorecard architecture, the method and the findings.

Keywords  Intellectual Capital Management - Knowledge Scorecard - Knowledge Management - PROMOTE®

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