Welcome!
To use the personalized features of this site, please log in or register.
If you have forgotten your username or password, we can help.
|
 |
Product Variety, Consumer Preferences, and Web Technology: Can the Web of Data Reduce Price Competition and Increase Customer Satisfaction?
| |
|
Product Variety, Consumer Preferences, and Web Technology: Can the Web of Data Reduce Price Competition and Increase Customer
Satisfaction?
Martin Hepp18 
| (18) |
E-Business and Web Science Research Group, Universität der Bundeswehr, Germany |
Abstract
E-Commerce on the basis of current Web technology has created fierce competition with a strong focus on price. Despite a huge
variety of offerings and diversity in the individual preferences of consumers, current Web search fosters a very early reduction
of the search space to just a few commodity makes and models. As soon as this reduction has taken place, search is reduced
to flat price comparison. This is unfortunate for the manufacturers and vendors, because their individual value proposition
for a particular customer may get lost in the course of communication over the Web, and it is unfortunate for the customer,
because he/she may not get the most utility for the money based on her/his preference function. A key limitation is that consumers
cannot search using a consolidated view on all alternative offers across the Web. In this talk, I will (1) analyze the technical
effects of products and services search on the Web that cause this mismatch between supply and demand, (2) evaluate how the
GoodRelations vocabulary and the current Web of Data movement can improve the situation, (3) give a brief hands-on demonstration,
and (4) sketch business models for the various market participants.
Fulltext Preview (Small, Large)
|
|
|
|
|
|