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A Survey of User-Experience Development at Enterprise Software Companies
| Book Series | Lecture Notes in Computer Science |
| Publisher | Springer Berlin / Heidelberg |
| ISSN | 0302-9743 (Print) 1611-3349 (Online) |
| Volume | Volume 5619/2009 |
| Book | Human Centered Design |
| DOI | 10.1007/978-3-642-02806-9 |
| Copyright | 2009 |
| ISBN | 978-3-642-02805-2 |
| DOI | 10.1007/978-3-642-02806-9_70 |
| Pages | 601-610 |
| Subject Collection | Computer Science |
| SpringerLink Date | Tuesday, July 14, 2009 |
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A Survey of User-Experience Development at Enterprise Software Companies
Aaron Marcus17  , Jeremy Ashley18 , Clause Knapheide19 , Arnie Lund20 , Dan Rosenberg21 and Karel Vredenburg22
| (17) |
Aaron Marcus and Associates, Inc., 1196 Euclid Avenue, Suite 1F, Berkeley, CA 94708, USA |
| (18) |
Applications User Experience, Oracle, Inc., Redwood Shores, CA, USA |
| (19) |
User Interface Design Center, Siemens Corporate Research, Princeton, NJ, USA |
| (20) |
IT Relationship Experience Division, Microsoft Corporation, Redmond, WA, USA |
| (21) |
User-Experience Group, SAP, Inc., Palo Alto, CA, |
| (22) |
IBM Canada, Ltd., Markham, Ontario, Canada |
Abstract
Developers worldwide wish to understand what major companies are doing in user-experience development (UXD). UXD comprises
activities in user-centered design of user experience, specifically user-interface development (metaphors, mental models,
navigation, interaction, and appearance) that is useful for planning, research, analysis, design, implementation, evaluation,
and documentation of products/services across a wide number of platforms. This paper reports the results of a survey conducted
with six enterprise software companies.
Keywords Design - development - management - user interface - user experience
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