In many settings, primary care physicians have begun to delegate inpatient care to hospitalists, but the impact of this change
on patients’ hospital experience is unknown. To determine the effect on physician-patient communication of having the regular
outpatient physician (continuity physician) continue involvement in hospital care, we surveyed 1,059 consecutive patients
hospitalized with chest pain. Patients whose continuity physicians remained involved in their hospital care were less likely
to report communication problems regarding tests (20% vs 31%,
p=.03), activity after discharge (42% vs 51%,
p=.02), and health habits (31% vs 38%,
p=.07). In a setting without a designated hospitalist system, communication problems were less frequent among patients whose
continuity physicians were involved in their hospital care. New models of inpatient care delivery can maintain patient satisfaction
but to do so must focus attention on improving physician-patient communication.
Key Words patient-provider communication - quality of care - hospitalists - primary care
Supported in part by a grant from the Agency for Health Care Policy and Research (R01-HS06452). Dr. Simon was supported by
a National Research Service Award (PE11001-09).