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Designing a Trade-Off Between Usability and Security: A Metrics Based-Model

Christina BrazContact Information, Ahmed SeffahContact Information and David M’RaihiContact Information

(1)  Department of Computer Science, University of Quebec at Montreal, 201, President-Kennedy Avenue, room PK-4918, Montreal, QC H2X 3Y7, Canada
(2)  Department of Computer Science and Software Engineering, Concordia University, 1515, St. Catherine West, Montreal, QC H3G 1M8, Canada
(3)  Innovation Group, VeriSign Inc., 685, East Middlefield Road, Mountain View, CA 94043, United States
Abstract
The design of usable yet secure systems raises crucial questions when it comes to balancing properly security and usability. Finding the right tradeoff between these two quality attributes is not an easy endeavor. In this paper, we introduce an original design model based on a novel usability inspection method. This new method, named Security Usability Symmetry (SUS), exploits automata machines theory and introduces the concept of an advanced Multifunction Teller Machine (MTM). We demonstrate, via case study, how to use this model during the design of secure, usable interactive systems.

Keywords  Usability - Security - User-Centered Design - Critical Systems - Automata Machines - Metrics


Contact Information Christina Braz
Email: braz.christina@courrier.uqam.ca

Contact Information Ahmed Seffah
Email: seffah@cs.concordia.ca

Contact Information David M’Raihi
Email: dmraihi@verisign.com
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