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The Doctor Is In: Helping End Users Understand the Health of Distributed Systems

The Doctor Is In: Helping End Users Understand the Health of Distributed Systems

Book SeriesLecture Notes in Computer Science
PublisherSpringer Berlin / Heidelberg
ISSN0302-9743 (Print) 1611-3349 (Online)
VolumeVolume 1960/2000
BookServices Management in Intelligent Networks
DOI10.1007/3-540-44460-2
Copyright2000
ISBN978-3-540-41427-8
DOI10.1007/3-540-44460-2_14
Pages157-168
Subject CollectionComputer Science
SpringerLink DateSaturday, January 01, 2000
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The Doctor Is In: Helping End Users Understand the Health of Distributed Systems

Paul Dourish6 Contact Information, Daniel C. Swinehart7 Contact Information and Marvin Theimer8 Contact Information

(6)  Dept Information and Computer Science, University of California Irvine, CA 92697 Irvine
(7)  Xerox Palo Alto Research Center, 3333 Coyote Hill Road, CA 94304 Palo Alto
(8)  One Microsoft Way, Microsoft Research, WA 98052 Redmond
Abstract
Users need know nothing of the internals of distributed applications that are performing well. However, when performance flags or fails, a depiction of system behavior from the user’s point of view can be invaluable. We describe a robust architecture and a suite of presentation and visualization tools that give users a clearer view of what is going on.

Keywords  Distributed systems - visualization - diagnostics - management

Contact Information Paul Dourish
Email: jpd@ics.uci.edu

Contact Information Daniel C. Swinehart
Email: swinehart@parc.xerox.com

Contact Information Marvin Theimer
Email: theimer@microsoft.com
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