In 1999 the Swiss Mobiliar Insurance Company (Mobiliar) started a programto transformto a process oriented organization. To
ensure a unified methodical procedure during this transformation a competence center was founded. After the first phase the
core business processes were documented. To ensure a continuous usage of this work, a system of ratios was developed to support
the process management. This paper introduces the main ratios, how they link to models and how they are used.
Keywords Business process modeling - design and analysis of business processes - business process verification and validation