Lecture Notes in Computer Science, 1998, Volume 1519/1998, 249-266, DOI: 10.1007/3-540-49247-X_17

Interactional Resources for the Support of Collaborative Activities: Common Problems in the Design of Technologies to Support Groups and Communities

Paul Luff and Marina Jirotka

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Abstract

A Typical challenge for designers of technologies to support groups and communities is how to support the early stages of interaction and collaboration. Whether the amorphous groups of people’, a common problem is for the technology to facilitate in work settings, individuals use various resources including talk and visual conduct to move into participation with others around an artefact. Explicating these interactional resources offers some useful insights into the requirements of technologies to support emergent interactions. It also reveals that in everyday work settings participation and interaction can be amorphous and diverse.

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