The success of many online services today depends on the company’s ability to persuade users to take specific actions, such
as registering or inviting friends. We examined over 50 popular Web services of this kind to understand the influence processes
and strategies used. We found that successful online services share a pattern of target behaviors that can be viewed as part
of an overall framework. We call this framework the “Behavior Chain for Online Participation.” This paper briefly presents
the general idea of a behavior chain and applies it to understanding persuasion patterns found online. We then illustrate the Behavior Chain for Online Participation
by applying it to the Web service LinkedIn and other popular services. Future research may identify behavior chains in other
domains and develop new research methods for validating behavior chains.
Keywords Persuasive technology - participatory media - online communities - behavior change - captology - influence - persuasion - World Wide Web