Today’s businesses increasingly rely on vast amount of information. Yet effective use of information is becoming more and
more difficult. This paper describes a general purpose analytics solution, “Business Insights Workbench” (BIW), which embeds two major classes of information analytics techniques and a unique set of visualizations to mine the available
information and uncover critical business insights and enhance business performance. The two major classes of analytics technologies
include the “taxonomy” analysis and the “relationship” analysis to facilitate understanding and detection of hidden concepts
and patterns buried in the information respectively. The BIW technologies have been successfully applied in many application
domains, e.g., Customer Relationship Management (CRM) for customer satisfaction analysis, Intellectual Property (IP) for patent
portfolio analysis and licensee identification, and Healthcare Life-sciences (HCLS) for facilitating drug discovery by identifying
the relationships among chemicals, DNA, proteins, drugs, and diseases. We show some BIW sample applications in this paper.
Keywords Information Mining - Human Interaction - Visualization