Some studies of diaries and scheduling systems have considered how individuals use diaries with a view to proposing requirements
for computerised time management tools. Others have focused on the criteria for success of group scheduling systems. Few have
paid attention to how people use a battery of tools as an ensemble. This interview study reports how users exploit paper,
personal digital assistants (PDAs) and a group scheduling system for their time management. As with earlier studies, we find
many shortcomings of different technologies, but studying the ensemble rather than individual tools points towards a different
conclusion: rather than aiming towards producing electronic time management tools that replace existing paper-based tools,
we should be aiming to understand the relative strengths and weaknesses of each technology and look towards more seamless
integration between tools. In particular, the requirements for scheduling and those for more responsive, fluid time management
conflict in ways that demand different kinds of support.
Key words:Calendars – Diaries – Group scheduling systems – Time management – Usability – Work context