The experience of working under an ISO 17025 compliant quality system in a university environment is described in the example
of the Testing Centre of University of Tartu. University-specific features of the quality system include that the Testing
Centre acts as the “quality system server” for other units of the university and graduate students participate in the work
carried out under the quality system. The benefits for the university and the graduate students are discussed. It is concluded
that implementation of an ISO 17025 compatible quality system in a university is fully accomplishable and gives significant
added value to the university by helping to destroy the ivory tower perception about universities and by introducing real-world
flavour into the studies and broaden the minds (quality awareness) of the students.
Keywords Quality system - Quality management - University - Graduate studies