This paper presents the implementation of Business Process Management in a large international company. The business case
illustrates the main objectives and approach taken with the BPM initiative. It introduces a process management maturity assessment
which was developed to assess the implementation of Business Process Management and the achievements. The maturity model is
based on nine categories which comprehensively cover all aspects which impact the success of Business Process Management.
Some findings of the first assessment cycle are pinpointed to illustrate the benefits and best practice exchange as a result
of the assessment.
Keywords Business Process Management Implementation - Maturity Model