Collaboration-intensive Agile practices are dependent on the development team understanding the customer’s perspective and
requirements. Through a Grounded Theory study of Agile teams in New Zealand and India, we discovered that a gap between the
teams’ technical language and the customers’ business language poses a threat to effective team-customer collaboration. We describe this language gap and the ‘Translator’ role
that emerges to bridge it.
Keywords Agile Software Development - Customer Collaboration - Language Gap - Translator - Grounded Theory