Volume 15, Number 3, 169-199, DOI: 10.1007/BF01208704

‘Use’ discourses in system development: Can communication be improved?

Carl Martin Allwood and David Hakken

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Abstract

This paper aims to provide a basis for renewed talk about lsquousersquo in computing. Four current lsquodiscourse arenasrsquo are described. Different intentions manifest in each arena are linked to failures in lsquotranslationrsquo, different terminologies crossing disciplinary and national boundaries non-reflexively. Analysis of transnational use discourse dynamics shows much miscommunication. Conflicts like that between the lsquoScandinavian System Development Schoolrsquo and the lsquousability approachrsquo have less current salience. Renewing our talk about use is essential to a participatory politics of information technology and will lead to clearer perception of the implications of letting new systems becoming primary media of social interaction.

Key words  Computers and society - Computing - Information System Development - International perspectives - Use - Users

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