Lecture Notes in Computer Science, 2009, Volume 5565/2009, 530-545, DOI: 10.1007/978-3-642-02144-2_41

Communication Analysis: A Requirements Engineering Method for Information Systems

Sergio España, Arturo González and Óscar Pastor

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Abstract

Developing Information Systems (ISs) is a hard task for which Requirements Engineering (RE) offers a good starting point. ISs can be viewed as a support for organisational communication. Therefore, we argue in favour of communication-oriented RE methods. This paper presents Communication Analysis, a method for IS development and computerisation. The focus is put on requirements modelling techniques. Two novel techniques are described; namely, Communicative Event Diagram and Communication Structures. These are based on sound theory, they are accompanied by prescriptive guidelines (such as unity criteria) and they are illustrated by means of a practical example.

Keywords  Communication Analysis - requirements engineering - communication theory - enterprise information systems - requirements structure

Research supported by the Spanish Ministry of Science and Innovation (MICINN) project SESAMO (TIN2007-62894), the MICINN FPU grant (AP2006-02323), and FEDER.

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