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3. Trust Building In Collaborative Networked Organizations Supported By Communities Of Practice

Leandro LossContact Information, Claudio Henrique SchonsContact Information, Rosane Maria NevesContact Information, Iliane Luft DelavyContact Information, Iny Salete ChudzikiewiczContact Information and Ana Maria Cordeiro VogtContact Information

(4)  Department of Automation and Systems, Federal University of Santa Catarina, Brazil
(5)  Department of Information Science, Federal University of Santa Catarina, Brazil
(6)  Department of Knowledge Management Engineering, Federal University of Santa Catarina, Brazil
(7)  Uniandrade University, Brazil
In view of the competitive scenario in which organizations are currently inserted, it is necessary for them to adopt a philosophy of continuous learning, aiming at improving their products and processes, besides encouraging an environment that allows knowledge exchange and innovation. On the one hand CNOs aim at increasing competitiveness through the flow of knowledge aggregated to products and processes in a formal environment. On the other hand, CoPs rise up as a mechanism that permeates new structures of communication, encouraging institutional learning and knowledge sharing, combining common values to their members in informal environments. The aim of this article is to propose the use of CoPs within CNOs to promote trust among members, aiding and encouraging the practices of knowledge sharing.

Contact Information Leandro Loss
Email: loss@gsigma.ufsc.br

Contact Information Claudio Henrique Schons
Email: claudioschons@cin.ufsc.br

Contact Information Rosane Maria Neves
Email: roneves@univali.br

Contact Information Iliane Luft Delavy
Email: ilianedmaster@gmail.com

Contact Information Iny Salete Chudzikiewicz
Email: iny@uniandrade.br

Contact Information Ana Maria Cordeiro Vogt
Email: ana@uniandrade.br
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