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Improved Performance Support through an Integrated Task-Based Video Case Library

Christopher L. JohnsonContact Information, Larry BirnbaumContact Information, Ray BareissContact Information and Tom HinrichsContact Information

(3)  Department of Computer Science, Northwestern University, 1890 Maple Avenue, Evanston, IL, 60201
(4)  Cognitive Arts Corporation, 115 E. 57th Street, 10th Floor, New York, NY, 10022
(5)  Cognitive Arts Corporation, 1840 Oak Avenue, Evanston, IL, 60201
Abstract
Case-based retrieval and other decision support systems typically exist separately from the tools and tasks they support. Users are required to initiate searches and identify target case features manually, and as a result the systems are not used to their full extent. We describe an approach to integrating an ASK system—a type of video case library—with a performance support tool. This approach uses model-based task tracking to retrieve cases relevant to how a user is performing a task, not just to the artifacts that are created during the process.
Christopher Johnson currently works for The MITRE Corporation, Cognitive Science & Artificial Intelligence, 1820 Dolly Madison Blvd., McLean, VA, 22102.

Contact Information Christopher L. Johnson
Email: cj@mitre.org

Contact Information Larry Birnbaum
Email: birnbaum@ils.nwu.edu

Contact Information Ray Bareiss
Email: bareiss@cognitivearts.com

Contact Information Tom Hinrichs
Email: thinrichs@cognitivearts.com
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