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Strategic channel alignment: an analysis of the configuration of physical and virtual marketing channels
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Original Article
Strategic channel alignment: an analysis of the configuration of physical and virtual marketing channels
Claas Müller-Lankenau1 , Kai Wehmeyer1 and Stefan Klein2 
| (1) |
European Research Center for Information Systems (ERCIS), University of Münster, Leonardo Campus 3, 48149 Münster, Germany |
| (2) |
Centre for Innovation, Technology and Organisation, University College Dublin, Belfield, Dublin 4, Ireland |
Published online: 25 February 2006
Abstract Extensive integration of online and offline channels is often described as the most preferable strategy for multi channel
retailing. However, empirical findings challenge this assumption by showing that retailers choose a variety of disparate multi
channel strategies. Given this variety, we conjecture that there is no single best approach to multi channel retailing, but
that, depending on the general marketing strategy, different multi channel strategies can be suitable for retailers. We develop
a model of strategic channel alignment and identify four different paths of channel alignment, which we use to reconstruct
and interpret multi channel strategies as an alignment of general marketing strategy and online strategy. An application of
the model to four prominent and successful cases from the grocery retailing industry shows that although the companies pursue
fundamentally different multi channel strategies, they can all be considered as examples of successful alignment and mature
multi channel strategies.
Keywords Multi channel management - Strategic alignment - E-commerce - Grocery retailing
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