Book Chapter

Objectives and Parameters for Outsourced Services

Elizabeth Sparrow

Practitioner Series, 2003, Successful IT Outsourcing, Pages 35-65

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Book Chapter

Risks and Controls

Elizabeth Sparrow

Practitioner Series, 2003, Successful IT Outsourcing, Pages 163-193

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Book Chapter

When Outsourcing Fails to Deliver

Elizabeth Sparrow

Practitioner Series, 2003, Successful IT Outsourcing, Pages 195-225

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Book Chapter

Adapt the Organisation

2005, Outsourcing to India, Part 3:, Pages 247-255

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Book Chapter

Outsourcing Objectives

2005, Outsourcing to India, Part 3:, Pages 141-150

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Book Chapter

Quality and the Service Level Agreement

2005, Outsourcing to India, Part 3:, Pages 209-223

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Book Chapter

Measuring Performance

Elizabeth Sparrow

Practitioner Series, 2003, Successful IT Outsourcing, Pages 135-161

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Book Chapter

The Case For and Against Outsourcing

Elizabeth Sparrow

Practitioner Series, 2003, Successful IT Outsourcing, Pages 17-34

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Book Chapter

Choosing a Service Provider

Elizabeth Sparrow

Practitioner Series, 2003, Successful IT Outsourcing, Pages 67-98

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Book Chapter

Migration and Knowledge Transfer

2005, Outsourcing to India, Part 3:, Pages 225-234

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