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Developers and Moderators: Observations in the Co-development of an Online Social Space
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Developers and Moderators: Observations in the Co-development of an Online Social Space
David Gurzick17 and Kevin F. White17 
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Dept. of Information Systems, University of Maryland, Baltimore County, 1000 Hilltop Circle, Baltimore, MD 21250, USA |
Abstract
Online social spaces have emerged at the confluence of three notable trends: an increasing amount of interaction occurring
over digital channels, an awareness of the range of technical and social affordances such spaces provide, and a growing participatory
culture that fosters member involvement in the creation and maintenance of digital locales. At the same time, these trends
offer both great promise and significant challenges to the creation and maintenance of online social spaces. This paper unpacks
the observations from the creation of one such online social space developed with involvement from the moderators tasked with
facilitating its operation. Observations run the gamut from the technical (modifying system features to meet described work
practices) to the social (fostering a joint ownership in the success of the social space) and set the stage for a broad research
agenda for discovering best practice in constructing social spaces online.
Keywords Online Communities - Sociotechnical Systems - Adolescents - Moderation - Design - Tools
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