Abstract   Labour scheduling plays an important and critical role in Sainsburys day to day operations and profitability. The integrated workforce management solution for Sainsburys is an intelligent solution for the operational deployment of human resources, integrated business forecasting, generation and calculation of workload and staff scheduling. The workforce management technology has provided Sainsburys with a fully web-based and centralised system that produces optimised schedules for all employees satisfying the forecasted demand of work with granularity of fifteen minutes. The system is configured to respect all operational and business requirements as well as employee contractual constraints. This paper introduces the workforce management solution system designed, developed and implemented for Sainsburys. We concentrate on two modelling structures, namely the work pattern model and optimisation model, and briefly discuss the optimisation process.