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Original Article

Personal privacy through understanding and action: five pitfalls for designers

Scott LedererContact Information, Jason I. HongContact Information, Anind K. Dey1, 2 Contact Information and James A. Landay3, 4 Contact Information

(1) Group for User Interface Research, Computer Science Division, University of California, Berkeley, CA, USA
(2) Intel Research, Berkeley, CA, USA
(3) DUB Group, Department of Computer Science and Engineering, University of Washington, Seattle, WA, USA
(4) Intel Research, Seattle, WA, USA

Received: 10 December 2003  Accepted: 21 May 2004  Published online: 16 September 2004

Abstract  To participate in meaningful privacy practice in the context of technical systems, people require opportunities to understand the extent of the systemsrsquo alignment with relevant practice and to conduct discernible social action through intuitive or sensible engagement with the system. It is a significant challenge to design for such understanding and action through the feedback and control mechanisms of todayrsquos devices. To help designers meet this challenge, we describe five pitfalls to beware when designing interactive systems—on or off the desktop—with personal privacy implications. These pitfalls are: (1) obscuring potential information flow, (2) obscuring actual information flow, (3) emphasizing configuration over action, (4) lacking coarse-grained control, and (5) inhibiting existing practice. They are based on a review of the literature, on analyses of existing privacy-affecting systems, and on our own experiences in designing a prototypical user interface for managing privacy in ubiquitous computing. We illustrate how some existing research and commercial systems—our prototype included—fall into these pitfalls and how some avoid them. We suggest that privacy-affecting systems that heed these pitfalls can help users appropriate and engage them in alignment with relevant privacy practice.

Keywords  Privacy - Interaction design - Design guidelines - Ubiquitous computing


Contact InformationScott Lederer
Email: lederer@cs.berkeley.edu
Phone: +1-510-6430943
Fax: +1-510-6425615

Contact InformationJason I. Hong
Email: jasonh@cs.cmu.edu

Contact InformationAnind K. Dey
Email: anind@intel-research.net

Contact InformationJames A. Landay
Email: landay@cs.washington.edu

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Referenced by
5 newer articles

  1. Kriplean, Travis (2007) . IEEE Pervasive Computing 6(4)
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  2. Anthony, Denise (2007) . IEEE Pervasive Computing 6(4)
    [CrossRef]
  3. Junglas, Iris A (2008) Personality traits and concern for privacy: an empirical study in the context of location-based services. European Journal of Information Systems 17(4)
    [CrossRef]
  4. Miyazaki, Anthony D (2008) Online Privacy and the Disclosure of Cookie Use: Effects on Consumer Trust and Anticipated Patronage. Journal of Public Policy & Marketing 27(1)
    [CrossRef]
  5. Raento, Mika (2008) Designing for privacy and self-presentation in social awareness. Personal and Ubiquitous Computing
    [CrossRef]
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