Purpose
The goals of this investigation were to review current AC practices in the United States by evaluating whether they follow
the Guidelines and Ethical Considerations for Assessment Center Operations (International Task Force on Assessment Centers,
2000). We both expanded upon and compared our results to a prior benchmarking study (Spychalski et al. in Personnel Psychol,
50:71–90, 1997), and investigated practices regarding job analysis, AC development, dimensions (i.e., job requirements), exercises, assessor
characteristics and training, behavior recording, data integration, organizational policy, assessee rights, AC evaluation
and AC technology. Data were collected via an online survey completed by individuals from human resource departments of organizations
(N = 54) across the U.S; organizations to whom the survey was sent were selected by sampling Fortune 500 organizations based
on economic sector.
Findings
Results indicate that 93% of organizations reported considering the Guidelines for AC development and use. More specifically,
the investigation reports specific findings regarding job analysis, AC development, AC dimensions, AC exercises, assessor
characteristics, assessor training, behavior recording, data integration, organizational policy, assessee rights, AC evaluation,
and AC technology.
Implications
We provide two types of conclusions. First, based on two concerns, we provide two recommendations for improving current practice.
Second, we present two commendations (i.e., positive trends that should continue). Finally, to continue to advance AC practice,
we discuss our results in the context of observations on recent developments in AC practices by Lievens and Thornton (Assessment
centers: Recent developments in practice and research. Blackwell, Malden, pp 243–264, 2005).
Originality/Value
Despite the importance of assessment centers (ACs) for personnel selection and development, no recent benchmarking studies
exist.
Keywords Assessment centers - Selection - Development - Technology - Human resources
Received and reviewed by former editor, George Neuman.
An earlier version of this paper was presented as a poster session at the 21st annual conference of the Society for Industrial
and Organizational Psychology in Dallas, TX, May 5th–7th, 2006.